Refund Policy

Refund & Return Policy

Last updated: May 7, 2026

1. How to Request a Return

To request a return, please contact our customer support team at:

Email: contact@avellyra.com

Please include the following information in your message:

• Your order number  
• The product name  
• The reason for the return  

Our team will guide you through the return process and provide further instructions if your request is approved.

2. Important Information

Any return sent to an address other than the one provided by our customer support team will not be accepted.

Please do not return any item without prior confirmation, as your return may be refused.

3. Return Eligibility Conditions

Returns are accepted for eligible items purchased directly from our website under the following conditions:

• The return request must be made within 30 days of receiving the order  
• Items must be unworn, unused, and unwashed  
• Items must be returned in their original packaging  
• Items must show no signs of wear, damage, or alteration  

Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.

Once the returned item is received and approved, the refund will be processed within 5–7 business days.

4. Return Fees & Exceptions

Return shipping costs may be covered in the following cases:

• Damaged or defective item affecting functionality  
• Incomplete order  
• Incorrect item, size, or color received  

For these situations, customers must contact customer support within 7 days of receiving the order.

5. Refunds

Refunds apply only to the price of the product(s).

Please note:

• Original shipping fees are non-refundable  
• Express or international shipping fees are non-refundable  
• Refunds are issued using the original payment method

6. Non-Returnable Items & Final Sale

Items purchased with:

• A promotional code  
• An automatic discount  
• A special offer  
• A promotion  
• A “Final Sale” notice  

are considered final sale items.

These items:

• Are not eligible for returns, exchanges, or refunds  
• Are sold as-is  
• Cannot be returned once the order has been confirmed  

This policy does not limit any legal rights granted under applicable consumer protection laws. If a discounted or final sale item is defective or non-compliant, it will be handled in accordance with applicable laws.

7. Contact Information

For any questions regarding this Refund & Return Policy, please contact us at:

Email: contact@avellyra.com

Website: https://avellyra.com

Business Address:

JDS STELAR COMPANY LLC  
30 N Gould St Ste R  
Sheridan, WY 82801  
United States

By placing an order on our website, you acknowledge that you have read and accepted this Refund & Return Policy.

We reserve the right to modify this policy at any time. Any updates will be published on this page.