Shipping Policy
Shipping Policy
Last updated: May 7, 2026
Below you will find important information regarding our shipping process and delivery fees. We offer international shipping and are committed to providing a smooth and transparent shopping and delivery experience.
If you have any questions, our customer support team is always available to assist you.
1. Processing Time
Once your order has been placed, processing typically takes 1–3 business days.
• Orders placed Monday through Thursday are usually processed within 1 business day
• Orders placed on Friday evening, weekends, or public holidays will be processed on the next business day
Processing time includes order verification, quality control, and packaging before shipment.
2. Delivery Time
After processing and shipment, estimated delivery times are generally:
• European Union: 6–15 business days
• Rest of the world: 8–15 business days
Delivery times may occasionally be extended due to external factors such as:
• Carrier delays
• Customs procedures
• High-demand periods
• Weather conditions
Orders are shipped from our main logistics center to ensure product availability and competitive pricing.
A tracking number is provided once the order has been shipped.
3. Shipping Fees
Shipping fees are automatically calculated at checkout.
Shipping rates:
• €3.90 for orders under €35
• Free shipping on orders over €35
Any import taxes or customs duties remain the responsibility of the customer when applicable.
4. Placing an Order
To place an order:
• Add your desired products to your cart
• Proceed to checkout
• Carefully verify your shipping information
Incorrect information may result in delays or failed deliveries.
5. Payment Methods
We accept the following secure payment methods:
• Visa
• Mastercard
• American Express
• Apple Pay
• Google Pay
• Shop Pay
• Other payment methods available depending on the customer’s country
All transactions are secured using SSL encryption technology.
6. Shipping & Tracking
Once your order has been shipped, you will receive an email containing:
• Your tracking number
• A link to track your package
In the event of a significant delay, our customer support team will be available to assist you.
7. Delivery Delays
Despite our best efforts, delays beyond our control may occasionally occur due to carriers, customs, or exceptional circumstances.
If you have any questions regarding your order, please contact us at:
Email: contact@avellyra.com
Website: https://avellyra.com
Business Address:
JDS STELAR COMPANY LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States